Returns
Product Descriptions and Availability
Every care has been taken to ensure accuracy of description,
specifications, colour and price of all products. However, these
may change due to circumstances beyond our control. Sizes are given
as a guide only. Please be aware that handmade items are subject to
variations in size, colour and shape owing to the unique nature of
the product.
All items are offered subject to availability. The information
displayed is considered as an invitation, not as a confirmed offer
for sale. The contract is confirmed upon supply of goods. Prices
include tax, if applicable. Postage and packing is an additional
charge, for details please see the Postage and Packing information
on this web site.
Dulwich Picture Gallery Enterprises Guarantee
If you are not entirely satisfied with any item you receive, or
it has been damaged in transit, please return it to us (in its
original packaging and with all relevant documentation) within 14
days. Once we receive the item(s), we will issue a refund or
replacement(s), whichever is requested and depending upon
availability. Refunds will be issued within 30 days of receipt of
the returned goods. A refund will be issued for postage paid only
when the item is found to be defective or incorrectly supplied from
the original order. If you fail to return goods at your expense,
Dulwich Picture Gallery Enterprises reserves the right to charge
the direct costs for their recovery and may offset that amount
against any refund due.
Please note that when returning an item, the parcel is your
responsibility until it reaches us. We recommend that you ask your
Post Office for a proof of posting (available free of charge). This
guarantee does not affect your statutory rights.
If you would like further information regarding the products or
delivery options, please telephone our shop team on 020
8299 8704. Alternatively, send us an email.
Please note our office opening hours are Monday to
Friday 9:00-17:00 GMT.