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Statement regarding Visitor Service Provision

Dulwich Picture Gallery has reviewed its visitor services provision to ensure that it is able to cater for demand for more flexible opening times and varying visitor numbers throughout the year.

We are now consulting with the Gallery’s dedicated team of assistants. The proposals aim to employ an appropriate number of Gallery Assistants to meet our regular needs on fair and equitable contracts with the flexibility to adjust as those needs change. They will also ensure the Gallery operates effectively and reduces its costs while delivering first class service to the visiting public.

This is not about outsourcing or casualising our workforce; quite the reverse. It will eliminate current discrepancies between contracts across the team, including ‘zero hour’ contracts, and by employing more staff on regular contracts it will reduce the need for casual staff. All employees taken on under the new contracts will receive the London Living Wage and be guaranteed regular salaries based on a set number of employment hours each year, with full Gallery benefits.

The Gallery is considering creating two apprenticeship posts. The proposed posts will create opportunities for young people aged 16-19 to enter the cultural sector and obtain their Certificate in Supporting Cultural Venue Operations as part of a properly accredited apprenticeship scheme. Apprentices would be paid the adult National Minimum Wage.

The Gallery strives to reward its dedicated staff with fair and appropriate employment conditions as well as continuing to operate as a financially responsible and sustainable charitable trust.

If you have any questions or queries regarding this matter please contact Ellie Manwell, Head of Communications -