Event cancellation policy
Tickets for events are non-refundable and non-exchangeable. We therefore ask you to please double-check your availability before purchasing any tickets. In the case of an event being cancelled by the Gallery due to an emergency, or for any reason beyond the control of the Gallery, customers will be offered a full refund of the cost of the ticket, or an alternative date where possible.
Should cancellation of any event, be necessary, the Gallery will attempt to contact all customers who have booked tickets, in advance, to arrange exchange or refund of tickets. This contact will be in the form of email. Customers are advised to check their email inbox before visiting the Gallery to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Gallery will then refund the full price paid, including the payment processing fees, to customers.